Job Description & Responsibilities

Given our significant client account growth, and the implementation of SRDII, the Clearing Department at Interactive Brokers has identified a need for an individual to complete various shareholder services responsibilities. The Shareholder Services Associate will report to the Clearing Control Manager and become an expert in shareholder services, including US/CA/EU Proxy, Post-Sale, Bankruptcy & Class Actions. Responsibilities will include backup for Backoffice control functions and audit tasks. The successful individual will be part of a small team that will require a self-driven, multitasking, extremely organized individual to carry out various responsibilities within different services:

• PROXY:
• Review internal system processes, alerts, control reports, and review India Team actions
• Reconcile firm & depo position discrepancies
• Maintain all firm-related changes, ie. New entity set up, client migrations, name changes
• Address & respond to all client inquiries related to US/CA/EU Proxy.
• Inquiries include: Updating e-delivery distribution, changing client account preferences, voting share discrepancies, voting and/or meeting material requests, meeting-specific questions, legal proxy requests, POA’s and LOA’s, virtual meeting requests, managed account set-up, proxy agent set-up
• Inputting SRDII related SWIFT messages for disclosure reporting & proxy voting
• POST-SALE:
• Exception handling on a product level
• Manage system control reports
• Maintain all firm-related changes, ie. New product or entity set-up
• Address & respond to all client inquiries related to Post-Sale
• BANKRUPTCY:
• Reconcile voting share discrepancies
• Collaborate with service providers and bankruptcy agents
• Address & respond to all client inquiries related to bankruptcies and consents.
• Inquiries Include: Ballots and materials, general and specific questions related to the bankruptcy and client follow ups
• CLASS ACTIONS:
• Address & respond to all client inquiries related to class actions.
• Inquiries include: General questions, missing materials, claim forms, recovery service
• Working with programming in specific cases

Qualification & Skills

• Bachelor’s degree required, preferred majors include business, finance, investment management, or other related field
• Business experience a plus, i.e. internship, part time job
• Financial services, sales and/or customer service experience a plus
• Strong follow-through
• Ability to obtain Series 99 within a year of employment
• Exceptional verbal and written communication skills
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, clearly translate from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Company Benefits & Perks

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan (401K) with company match
• Excellent health and welfare benefits including medical, dental, and vision benefits
• Wellness screenings and assessments, health coaches and counseling services through Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack
• Corporate events including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities with Udemy
• Modern offices with sit/stand desks and multi-monitor setups