Job Description & Responsibilities
Given our significant client account growth, and the implementation of SRDII, the Clearing Department at Interactive Brokers has identified a need for an individual to complete various shareholder services responsibilities. The Shareholder Services Associate will report to the Clearing Control Manager and become an expert in shareholder services, including US/CA/EU Proxy, Post-Sale, Bankruptcy & Class Actions. Responsibilities will include backup for Backoffice control functions and audit tasks. The successful individual will be part of a small team that will require a self-driven, multitasking, extremely organized individual to carry out various responsibilities within different services:
- PROXY:
- Review internal system processes, alerts, control reports, and review India Team actions
- Reconcile firm & depo position discrepancies
- Maintain all firm-related changes, ie. New entity set up, client migrations, name changes
- Address & respond to all client inquiries related to US/CA/EU Proxy.
- Inquiries include: Updating e-delivery distribution, changing client account preferences, voting share discrepancies, voting and/or meeting material requests, meeting-specific questions, legal proxy requests, POA’s and LOA’s, virtual meeting requests, managed account set-up, proxy agent set-up
- Inputting SRDII related SWIFT messages for disclosure reporting & proxy voting
- POST-SALE:
- Exception handling on a product level
- Manage system control reports
- Maintain all firm-related changes, ie. New product or entity set-up
- Address & respond to all client inquiries related to Post-Sale
- BANKRUPTCY:
- Reconcile voting share discrepancies
- Collaborate with service providers and bankruptcy agents
- Address & respond to all client inquiries related to bankruptcies and consents.
- Inquiries Include: Ballots and materials, general and specific questions related to the bankruptcy and client follow ups
- CLASS ACTIONS:
- Address & respond to all client inquiries related to class actions.
- Inquiries include: General questions, missing materials, claim forms, recovery service
- Working with programming in specific cases
Qualification & Skills
- Bachelor’s degree required, preferred majors include business, finance, investment management, or other related field
- Business experience a plus, i.e. internship, part time job
- Financial services, sales and/or customer service experience a plus
- Strong follow-through
- Ability to obtain Series 99 within a year of employment
- Exceptional verbal and written communication skills
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, clearly translate from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Company Benefits & Perks
- Competitive salary, annual performance-based bonus and stock grant
- Retirement plan (401K) with company match
- Excellent health and welfare benefits including medical, dental, and vision benefits
- Wellness screenings and assessments, health coaches and counseling services through Employee Assistance Program (EAP)
- Paid time off and a generous parental leave policy
- Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack
- Corporate events including team outings, dinners, volunteer activities and company sports teams
- Education reimbursement and learning opportunities with Udemy
- Modern offices with sit/stand desks and multi-monitor setups