Reports to: Membership Director
Free YMCA membership for employees
POSITION REQUIREMENTS:
- Active Listening Skills
- Relationship Building Abilities
- Ability to respond to safety and emergency situations
- Able to learn our Membership Management Software
- Able to use a computer for extended periods of time and able to communicate using a computer and phone/smart device
- Passionate about the YMCA Promise
- Excellent interpersonal and problem-solving skills
- Character Traits: Proactive, self-directed, attentive, solution-oriented, dependable, multi-task orientated, effective communication skills, and ability to develop effective working relationships.
- Basic knowledge of computers and Microsoft Office
General Function
Under the supervision of the Membership Operations Manager, the Membership Associate is responsible for providing excellent member service, with an emphasis on safety, cleanliness, and participant/member satisfaction.
Know How
The incumbent must bring to this position experience in customer service and attention to consistent quality. The ability to establish and maintain harmonious interaction with staff, volunteers, YMCA members, and the general public is essential to the job. Exceptional relationship-building skills and the ability to work fluently across departments are also required. The ideal candidate must be able to work in a challenging and high-performing team environment.
Principle Activities
Member Services
- Maintain a high level of customer service at all times.
- Conduct new member interviews.
- Address any customer concerns or complaints and respond accordingly.
- Determine member needs and interests and follow up by making suggestions for services based on feedback.
- Have the knowledge and information pertaining to program offerings.
- Support the Annual Giving Campaign and encourage staff to do the same.
- Interpret the YMCA as a membership organization, and represent the YMCA in a positive manner. Maintain relationships with other organizations and community groups.
- Project a positive and enthusiastic image on the job at all times.
- Cultivate strong working relationships with the YMCA members, staff, program participants, and parents.
- Attend and contribute to all staff meetings and/or trainings, as required.