Under the direction of Manager, Volunteer Services, the Volunteer Program Specialist (VPS) supports the oversight, planning, and execution of new and existing strategic Junior and Adult Volunteer programs.
The Volunteer Program Specialist assists the Manger, Volunteer Services overseeing the recruitment, placement, on-boarding, training and support, and is responsible for entering and maintaining said volunteer records in the Volunteer Services database.
The Volunteer Program Specialist is critical to our person-centered environment, leading by example and educating volunteers, employees, and physicians. By demonstrating our core values and Planetree principles, the VPS positively impacts our culture as well as the patient, volunteer, employee and physician experience.
It is imperative the VPS exhibits outstanding customer service skills and demonstrates caring, kindness and respect in all interactions. Whether providing care to patients, communicating educational information, or providing support to caregivers, the VPS must be an example doing so with respect and compassion demonstrating our values and always putting patients first.
Responsibilities
Responsibilities include, but are not limited to:
- The VPS supports the department’s Volunteer programs that align with our strategic direction of access to services.
- The VPS maintains records for Adult and Junior Volunteers in the department database, tracking onboarding and compliance of incoming and current volunteers.
- The VPS assists with creating training forms, communications, flyers, and spreadsheets for the department.
- Coordinates basic logistics of volunteer interview sessions and orientations.
- Assists with various aspects of volunteers’ onboarding experience including pre and post health and safety screenings.
- Responsibilities will also include various projects and/or volunteer coordination as assigned.
Qualifications
Three or more years’ experience in healthcare setting performing similar duties.
The ability to work well with individuals at all organizational levels, patients and the community is required.
High level of competency with computer software, hardware, and internet is required.
Knowledge of MS Office or equivalent is required.
Knowledge of database software is required.
Superior verbal, organizational, presentation, and interpersonal skills is required.
This is a Part Time position typically working up to 8 hours per week.
*We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve.
