Communication
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Clearly and effectively exchange information, ideas, facts, and perspectives with persons inside and outside of an organization.
Sample Behaviors – To be demonstrated with or without accommodations.
- Frame communication with respect to diversity of learning styles, varied individual communication abilities, and cultural differences.
- Understand the importance and impact of verbal communication, written communication, and non-verbal communication/body language.
- Choose the most effective communication style and messaging for an intended audience.
- Employ active listening, persuasion, and influencing skills.
- When needed, ask questions to receive specific information and/or guidance from relevant supervisors, specialists, and others.
Links to all competencies:
